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Why CRM & PROJECT MANAGEMENT SYSTEM will work for your Company CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

Our CRM & PROJECT MANAGEMENT SYSTEM is just more than a software, it brings together all your customer information in a single, integrated platform that enables you to build a customer-centered business from marketing right through to sales, customer service and business analysis.

This gives you more complete understanding of your customers to drive your business’s success.

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DIGIPLUS IS THE BEST CRM & PROJECT MANAGEMENT SYSTEM SOFTWARE DEVELOPMENT COMPANY WITH OVER 16 YEARS OF EXPERIENCE.

Customer relationship management (CRM & PROJECT MANAGEMENT SYSTEM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth. CRM & PROJECT MANAGEMENT SYSTEM systems compile customer data across different channels, or points of contact, between the customer and the company, which could include the company's website, telephone, live chat, direct mail, marketing materials and social networks. CRM & PROJECT MANAGEMENT SYSTEM systems can also give customer-facing staff members detailed information on customers' personal information, purchase history, buying preferences and concerns.

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Why CRM & PROJECT MANAGEMENT SYSTEM benefits businesses

The use of CRM & PROJECT MANAGEMENT SYSTEM systems can benefit organizations ranging from small businesses to large corporations, through:

  • Having customer information such as past purchases and interaction history easily accessible can help customer support representatives provide better and faster customer service.
  • Collection of and access to customer data can help businesses identify trends and insights about their customers through reporting and visualization features.
  • Automation of menial, but necessary, sales funnel and customer support tasks.

Components of CRM & PROJECT MANAGEMENT SYSTEM

At the most basic level, CRM & PROJECT MANAGEMENT SYSTEM software consolidates customer information and documents it into a single CRM & PROJECT MANAGEMENT SYSTEM database so business users can more easily access and manage it.

Over time, many additional functions have been added to CRM & PROJECT MANAGEMENT SYSTEM systems to make them more useful. Some of these functions include recording various customer interactions over email, phone, social media or other channels; depending on system capabilities, automating various workflow automation processes, such as tasks, calendars and alerts; and giving managers the ability to track performance and productivity based on information logged within the system.

  • Marketing automation. CRM & PROJECT MANAGEMENT SYSTEM tools with marketing automation capabilities can automate repetitive tasks to enhance marketing efforts at different points in the lifecycle for lead generation. For example, as sales prospects come into the system, it might automatically send email marketing content, with the goal of turning a sales lead into a full-fledged customer.
  • Sales force automation. Sales force automation tools track customer interactions and automate certain business functions of the sales cycle that are necessary to follow leads, obtain new customers and build customer loyalty.
  • Contact center automation. Designed to reduce tedious aspects of a contact center agent's job, contact center automation might include prerecorded audio that assists in customer problem-solving and information dissemination. Various software tools that integrate with the agent's desktop tools can handle customer requests in order to cut down on the length of calls and to simplify customer service processes. Automated contact center tools, such as chatbots, can improve customer user experiences.
  • Geolocation technology, or location-based services. Some CRM & PROJECT MANAGEMENT SYSTEM systems include technology that can create geographic marketing campaigns based on customers' physical locations, sometimes integrating with popular location-based GPS (global positioning system) apps. Geolocation technology can also be used as a networking or contact management tool in order to find sales prospects based on a location.

DASHBOARD

Manage and invoice projects with the powerful Project Management Feature.

Link tasks to many CRM & PROJECT MANAGEMENT SYSTEM features and stay organized. Create good looking proposals for leads or customers and increase sales. Powerful support system with ability to auto import tickets.

CUSTOMERS

Increase customer retention via built-in Surveys. Use the Goals Tracking feature to keep sales goals in mind.

SALES

Proposals, Estimates, Invoices, Payments, Credit Notes etc.

Build professional, great looking estimates and invoices.

TIME TRACKING

Track time spent on tasks and bill your customers. Ability to assign multiple staff members on task and track timer per assigned staff.

EXPENSES

Records your company/project expenses and have the ability to bill to your customers and auto convert to invoice.

CONTRACTS

We have 50+ web testers to provide high performance and 100% reliable website testing services.

PROJECTS

Create announcements for your staff members and customers. Use Contracts feature to lock in current and future sales. Separated media folder for non-admin staff members to work inside the CRM & PROJECT MANAGEMENT SYSTEM and organize their uploads and files.

TASKS

Add task followers even if the staff is not project member. The staff member will be able to track the task progress without accessing the project.

SUPPORT

We have 50+ web testers to provide high performance and 100% reliable website testing services.

LEADS

Keep track of leads in one place and easily follow their progress. Ability to auto import leads from email, add notes, create proposals. Organize your leads in stages and change stages easily with drag and drop.

CALENDAR

Great looking calendar for each staff member based on staff permissions. Follow ups, reports, notes, files and many more features.

REPORTS

We have 50+ web testers to provide high performance and 100% reliable website testing services.

SETUP

We have 50+ web testers to provide high performance and 100% reliable website testing services.

COMMUNICATION (MAILS & SMS)

We have 50+ web testers to provide high performance and 100% reliable website testing services.

MEETINGS

We have 50+ web testers to provide high performance and 100% reliable website testing services.

CONFIGURATIONS

Custom fields can store extra information for customers, leads and more. Tones of configurable options.

CRM & PROJECT MANAGEMENT SYSTEM examples in practice

Examples of CRM & PROJECT MANAGEMENT SYSTEM usage vary by the type and purpose of the specific CRM & PROJECT MANAGEMENT SYSTEM system.

  • Contact center
    Traditionally, data intake practices for CRM & PROJECT MANAGEMENT SYSTEM systems have been the responsibility of sales and marketing departments, as well as contact center agents. Sales and marketing teams procure leads and update the system with information throughout the customer lifecycle, and contact centers gather data and revise customer history records through service calls and technical support interactions.
  • Social CRM & PROJECT MANAGEMENT SYSTEM
    Social media in CRM & PROJECT MANAGEMENT SYSTEM involves businesses engaging with customers directly through social media platforms, such as Facebook, Twitter and LinkedIn. Social media presents an open forum for customers to share experiences with a brand, whether they are airing grievances or promoting products. To add value to customer interactions on social media, businesses use various social CRM & PROJECT MANAGEMENT SYSTEM tools that monitor social media conversations -- from specific mentions of a brand to the frequency of keywords used -- to determine their target audience and which platforms they use. Other tools are designed to analyze social media feedback and address customer queries and issues. Companies are interested in capturing customer sentiments, such as the likelihood they will recommend products and their overall customer satisfaction, to develop marketing and service strategies. Companies try to integrate social CRM & PROJECT MANAGEMENT SYSTEM data with other customer data obtained from sales or marketing departments to get a single view of the customer. Another way in which social CRM & PROJECT MANAGEMENT SYSTEM adds value for companies and customers is through customer communities, where customers post reviews of products and can engage with other customers to troubleshoot issues or research products in real time. Customer communities can provide low-level customer service for certain kinds of problems and reduce the number of contact center calls. Customer communities can also provide new product ideas or feedback that companies can use in lieu of feedback groups.
  • Mobile CRM & PROJECT MANAGEMENT SYSTEM
    CRM & PROJECT MANAGEMENT SYSTEM applications built for smartphones and tablets have become a must-have for sales representatives and marketing professionals who want to access customer information and perform tasks when they are not physically in their offices. Mobile CRM & PROJECT MANAGEMENT SYSTEM apps take advantage of features that are unique to mobile devices, such as GPS and voice recognition capabilities, to give sales and marketing employees access to customer information from anywhere.
  • Business-to-business (B2B) practices
    A CRM & PROJECT MANAGEMENT SYSTEM system in a B2B environment helps monitor sales as they move through the sales funnel, enabling a business to address any issues that might come up during the process. CRM & PROJECT MANAGEMENT SYSTEM systems in the B2B market help create more visibility into leads and, therefore, increase efficiency throughout the sales process.

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